Care Coordination is a specialized form of case management provided by AM/AA; it is funded through ISDH for persons with HIV infection. It consists of goal-oriented activities, which locate, create, facilitate access to and monitor the full range of HIV-related health and human services.
A Care Coordinator will make contact at least monthly to monitor changing needs and the appropriateness of the client’s service plan and offer a case update every three months to keep the client file active and open. Frequency and type of contact are based upon the client’s level of need. A Care Coordinator acts as a liaison between the client and service providers, whether in house programs or referrals, and facilitates implementation of the client’s plan of care according to agreed upon shared responsibilities. The Care Coordinator provides supportive counseling and encouragement when appropriate services cannot be found or have yet to be implemented.